Support Plans

Stop worrying about your computers and start enjoying peaceful co-existence with them!

Choose from two protective computer support plans that bring the technology tools of the huge corporate enterprise right into your office. Both Weiss Tech Solutions plans offer continual diagnostics on all your computers to identify potential problems before they turn into downtime -or- cause your system to crash and burn your precious data. We know that your customer data, inventory, records, and documentation are the heart of your business, and we keep that heart beating.

Select Safe and Secure if you’re a small/medium business that’s outgrown the ability to manage your own technology infrastructure. You’ve reached the point where you MUST focus on your business, not on your computers. You need professional help to both manage current technology, and move to the next technology step. You realize there may be computer issues, but you’re savvy enough to know that proactive support reduces any service bill. The Safe and Secure Plan cuts computer costs, while giving you the flexibility to spend your technology dollars where you need them most.

Select the Peace of Mind plan if your business is running successfully, you rely heavily on your technology, and you understand the importance of computer support teams. Not one to be nickel-and-dimed on support costs, you realize that outsourcing your IT makes the best sense. You want a company with the skill set and motivation to take over your computer needs and proactively resolve issues while projecting IT budget costs and needs for the future. You want no surprises at the end of the month – you just want the technology to work. The Peace of Mind Plan mitigates risks – data loss risks, downtime risks, and computer support costs, while at the same time taking the burden of support out of the hands of your employees and allowing them to focus on your business.

Description

Safe and Secure

Peace of Mind
Hourly On site Rate $100 Included within service area
Emergency Response Fee $140, 1 hour minimum. After hours and weekends, 2 hour minimum. Included
Emergency Response Time 2-4 hours 1 hour or less guaranteed
Onsite scheduling of technician 1-2 days Same day
Phone and Remote Support $100 per incident Included
24-7 Remote Monitoring: 

  • Security settings
  • System performance, uptime, and trends
  • Notification of unusual events, problems
  • Daily backup monitoring
  • Daily firewall monitoring
  • Amount of free drive space available
  • Active Directory replication
  • WINS replication
  • Memory running low
  • Hard drive for signs of failure
  • Network cards reporting unusual collision activity
  • Unusual Internet bandwidth usage
  • Hacker attacks
 Included Included
Monthly Executive Summary Report Included Included
Network documentation binder: 

  • Topography map
  • Security info and passwords
  • Internet settings
  • Software keys
  • Hardware configurations
 Included Included
State-of-the-art Virus scanning software Included Included
Virus Removal Included Included
Theft Recovery: 

  • Geolocation to locate Wifi connected devices
  • Automatically connect to Wifi hotspots
  • Take pictures of the thief via webcam
  • Grab screenshots while they use your computer
  • Hide email data and remove stored passwords
 Included Included
Backup of computers to local and Internet cloud secured locations Included Included
Online custom client portal Included Included
Ticketing system via Email, Portal, Call, or Agent Included Included
Monthly “Fire Drill” restore test of backup Included Included
Recovery of server in case of complete disaster Included Included
Business owner home support 

We know that running your business doesn’t stop when you leave the office.  Includes support on all computers at your home.

 NOT Included Included
Unlimited Remote Patch Management NOT Included Included
Adding and removing users NOT Included Included
Quarterly review and planning meeting NOT Included Included
Monthly onsite audit and network tune-up NOT Included Included
Software upgrades* NOT Included Included
Spyware monitoring and removal NOT Included Included
Vendor liaison* NOT Included Included
Installation of new hardware and software* NOT Included Included
North America 24 x 7 Help desk support NOT Included Included
Printer maintenance and support NOT Included Included
Support for Third Party Applications NOT Included Included
Shopping and ordering warranty parts* NOT Included Included
After-hours support (evening and weekends) NOT Included Included
Exchange Server user and mailbox management NOT Included Included
Reboot servers if needed NOT Included Included
Educate and correct user errors (deleted files, etc) NOT Included Included
Clean and prune directory structure, keep efficient and active NOT Included Included
Check router and firewall logs NOT Included Included

*NOTE – Third-party vendor costs, costs for purchase of software and hardware are not included in the plan.
Contact us for a detailed quote for a service plan for your company.

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