As a small business owner, I know it’s important to find out about the person you’re doing business with. Maybe you’ve “Googled” me; maybe you checked me out on Linked In or FaceBook, but here’s the real skinny:

I started working with technology nearly 25 years ago. I’ve installed and repaired phone systems, wired patch panels in server rooms, administered VAX/VMS mainframes, programmed in COBOL, Visual Basic and other scripting languages. I used to run my own Bulletin Board System (BBS) connected to a worldwide network known as Fidonet. This was before the Internet went mainstream. I used Desqview software to multitask multiple versions on the same computer because Microsoft Windows hadn’t been invented yet.

That’s ancient history. I spent 12 years working for Compaq, now Hewlett Packard. I supported the original dealer network from Compaq and learned every model that Compaq produced in the desktop, laptop, and server lines. When they launched the Presario consumer line, I was in the pilot group to lead consumer support. Later, I joined the fledgling electronic support team.

In that group, we handled technical issues on all products via email, newsgroup, AOL, Compuserve, and Prodigy. When the Internet zoomed in popularity, I became the project manager to create an Internet message forum for customers to use as a single point of contact.  The project was a huge success; metric analysis showed that it was saving over 4 million dollars in support costs. The power of the Internet was amazing in those days!

Compaq/HP considered major accounts to be the top customers that buy millions of dollars of computers from HP each year. They have special account teams to service these top-ranked customers and create custom shopping websites that integrate into their own intranets. My worldwide operational team was responsible for creating and managing these custom websites.

I have built computers from the ground up, and have installed home networks, I have walked grandmothers through complicated support processes on the phone and worked with small-to-medium size businesses on their specific IT needs. I’m familiar with every version of Microsoft Windows and Microsoft Office produced.

I am highly familiar with laptops and have a subsidiary company that fixes only laptops. I am very familiar with business networks, and I have a staff available for telephone and remote support calls that you, as a business owner, can tap for support needs.

Weiss Tech Solutions exists to resolve the simple to the complex computer issues that create downtime for small-to-medium businesses. Our focus is on proactively identifying and resolving issues before they cause a computer or a network to break. Take a look at our support plans that allow you to budget for IT costs.
My strategy is to do what it takes to keep your business running. My goal is not to have satisfied customers, I want “Raving Fan” customers.

I know I can help you. Contact me and let’s solve your problems.